Pikastore.cz operates exclusively as an online store. We do not have a physical shop or pickup point - all orders are processed online and delivered via shipping carriers.

Why don’t we have a physical store?

Operating only online is a deliberate choice. Physical stores come with high operating costs that are reflected in product prices. Instead, we focus on product selection, availability, and quality.

What are the advantages of an online model?

Thanks to operating online, we can:

• offer a wider selection of limited products
• maintain fairer prices
• respond quickly to market availability

Does this mean limited customer service?

No. Orders, returns, and claims are handled online or via email, without the need to visit a store. You can return goods free of charge within 14 days: from CZ, SK, PL, HU and RO with our carrier's label, and if you send the parcel yourself, we reimburse the postage on request.

If you’re unsure about the process, feel free to contact us and we’ll be happy to help.

Pikastore.cz operates exclusively as an online store. We do not have a physical shop, showroom, or pickup point, which is why personal pickup is not available.

All orders, returns, and claims are handled online, and products are delivered through verified shipping carriers. This model allows us to manage inventory, logistics, and product availability efficiently without the need for a physical store.

The estimated delivery time is listed for each product. If you need to know the exact delivery timeframe or want to confirm the shipping speed for a specific order, you can contact us at any time and we’ll be happy to provide more precise information.

A large part of our inventory is stored in the main dispatch warehouse, from which orders are shipped express.

The remaining products are stored in additional warehouse locations across the Czech Republic and Europe, from where they are gradually transferred for dispatch.

Each product page always displays an estimated delivery time so you know when your order is expected to arrive.

Yes. The products shown on our website reflect what we currently have available.

We do not display items that we would not be able to deliver.

If you are looking for a specific model, size, or colorway that is not currently listed, feel free to contact us. We can try to source it individually and verify availability based on your request.

You can also reach out if you want to check the availability of a particular product or get a more precise estimate of delivery or restock timing. We will be happy to provide more detailed information.

Yes. All prices listed on pikastore.cz are final, including VAT. We do not charge any hidden fees. The price you see on the product page is the price you pay (only the shipping price selected at checkout is added).

From time to time, we offer special promotions or limited-time discounts. How we set crossed-out prices is explained on How we calculate discounts.

We do not provide individual discounts. However, if you shop with us regularly, you can take advantage of the Pikastore discount club, where you earn points from previous orders that can be used for discounts on future purchases.

Yes. All products available on pikastore.cz are 100% authentic. Product authenticity is essential to us and one of our top priorities.

Every item is checked and verified before shipping. We work only with trusted suppliers and ensure that every customer receives a product that matches the declared quality and condition.

We work exclusively with verified suppliers and sellers.

Before shipping, every item goes through a detailed inspection where we check its condition, compliance with official specifications, and overall authenticity. The goal is to ensure that the product you receive matches exactly what is listed on the website.

If you would like to verify a specific product or have questions about its origin, feel free to contact us at any time.

Yes. All products available on pikastore.cz are completely new, unworn, and unused. We do not sell worn or second-hand items.

Each product is delivered in a condition consistent with new goods, including the original packaging and accessories if they are part of the product.

Before shipping, we also check the condition of every item to ensure it matches the description and quality stated on the website.

Yes. All products listed on pikastore.cz are in stock and actually available. We do not offer standard pre-orders or items "made to order" without clear availability.

In some specific or unusual cases (for example, a particular model or size outside the current offer), it may be possible to source the item after prior individual agreement via e-mail. In such cases, we always confirm availability and the estimated delivery timeframe in advance.

Each product page also shows an estimated delivery time so you know how quickly the item can be shipped.

The expected delivery day is shown for every size on the product page; it depends on item availability and is an estimate.

The expected delivery day is shown for every size on the product page; it depends on item availability and is an estimate.

The expected delivery day is shown for every size on the product page; it depends on item availability and is an estimate.

No. The product is actually available; it is just stored with a partner, so it takes a little longer to reach you.

In rare cases, delivery may take slightly longer due to factors such as peak shipping periods or public holidays.

If there are any changes or delays with your shipment, we will inform you by email or phone.

After placing your order, you will receive a confirmation email.

Once your order has been shipped, we will send you another email with a tracking number so you can follow the delivery online.

First, check your spam or junk folder.

If you can’t find the email there either, contact us and we will verify the status of your order for you.

If the package is visibly damaged, we recommend not accepting it or reporting the damage directly with the carrier upon delivery.

If the product inside is damaged, please contact us as soon as possible and include photos of both the packaging and the item.

If a package is not collected, it will be returned to us.

In that case, we will contact you to arrange the next steps, such as reshipping the order or canceling it.

Yes, most products available on pikastore.cz are unisex. This means they are not designed exclusively for men or women and can be worn by anyone regardless of gender.

For some models, the only differences are size or color variations rather than the fit itself. In these cases, products mainly differ in design or color, not in gender-specific cuts.

Each product page includes a size chart and description to help you choose the correct size. If you are unsure how a particular model fits, feel free to contact us and we will be happy to help.

Yes. If you are unsure about the size, feel free to contact us.

We will be happy to advise you based on the specific model, fit, and our experience to help you choose the size that fits you best.

Availability may vary depending on the specific product.

For limited models, restocking cannot always be guaranteed. If you are interested in a particular model or size, feel free to contact us and we will check the current availability for you.

Yes, you can place an order without creating an account.

However, creating an account gives you several advantages:

• order history overview
• faster communication
• access to discounts and special offers

If you contact us within 15 minutes of placing the order, we guarantee to cancel it or change it (for example size or address) where the change is possible. Later on, we will accommodate you if the order has not yet been handed over to the carrier.

E-mail info@pikastore.cz or call +420 775 942 931 and include your order number.

This does not affect your right to withdraw from the contract within 14 days of receiving the goods without giving a reason, including before you receive them.

Changing delivery details is only possible before the order is shipped.

Please contact us as soon as possible and include your order number.

You can pay:

• online by card (Visa, Mastercard, American Express)
• with Apple Pay, Google Pay or Shop Pay
• with other methods offered at checkout depending on your country (for example Klarna or iDEAL)
• cash on delivery – only for delivery to the Czech Republic and Slovakia

More information on Shipping and payment.

Yes. The price shown on the product page is final. There are no hidden fees.

Yes. The invoice is automatically sent by email after the order is completed.

If you cannot find it, contact us and we will be happy to send it to you again.

Yes. Registered customers can take advantage of the Pikastore loyalty program, which works on a points system for purchases.

Within the loyalty program, you receive:

• points for every order that can be converted into discounts on future purchases
• exclusive discounts and promotions available only to program members
• early access to new releases and special offers before they are publicly announced

The loyalty program is designed as a fair way to reward repeat customers. We do not offer individual discounts, but by collecting points you can gradually reduce the price of future orders.

Detailed information about how the program works can be found on the dedicated loyalty program page.

Yes. You can return goods within 14 days of receipt without giving a reason. Exchanges (for example for a different size) are an extra service.

By law, the costs of returning the goods would be borne by you, but we cover them as a benefit, from all countries. Czech Republic, Slovakia, Poland, Hungary and Romania: start a return in your customer account (or e-mail us at info@pikastore.cz) and we will send you our carrier's shipping label within 24 hours. If you send the parcel yourself with any carrier (from other countries where we do not have a contracted carrier yet, or without our label), tell us that you want the postage reimbursed, attach proof of its cost and we will reimburse it together with your refund.

The detailed procedure is in our Refund Policy.

You can inspect and try the goods at home just as you would in a shop. Please return them complete and, if possible, in the original box; the original packaging and tags are not a condition of the return.

If the value of the goods has diminished because you handled them beyond trying them on (for example shoes worn outside), we may claim compensation for the diminished value.

By law, the costs of returning the goods would be borne by you, but we cover them as a benefit, from all countries. Czech Republic, Slovakia, Poland, Hungary and Romania: start a return in your customer account (or e-mail us at info@pikastore.cz) and we will send you our carrier's shipping label within 24 hours. If you send the parcel yourself with any carrier (from other countries where we do not have a contracted carrier yet, or without our label), tell us that you want the postage reimbursed, attach proof of its cost and we will reimburse it together with your refund.

When you withdraw from the contract, we also refund the original shipping cost, up to the cheapest delivery method we offered for the order.

You can find the detailed return procedure here.

You can make a claim for a defect within 24 months of receipt. E-mail us at info@pikastore.cz. It helps if you include:

• photos of the defect
• your order number
• a brief description of the issue

We will confirm receipt of your claim and tell you how to hand the goods over; we collect the goods at our cost. We settle claims within 30 days at the latest, and if your claim is justified we reimburse costs reasonably incurred (for example postage).

You are not entitled to rights from defective performance if you caused the defect yourself, for example by:

• improper or unsuitable use of the product
• improper care or storage contrary to the instructions
• tampering with or modifying the product

Wear and tear from normal use is not a defect either. Mechanical damage or using shoes for sport does not by itself exclude a claim; we assess each case on whether it is a defect, normal wear and tear, or damage caused by the customer.

If a defect appears within one year of receipt, the goods are presumed to have been defective upon receipt. Details are in our Terms and Conditions.

We use modern security measures and internal processes in accordance with GDPR.

Personal data is processed only to the extent necessary for order processing and customer support.

We process only the data necessary for:

• processing your order
• delivering the goods
• communicating with the customer

Typically, this includes your name, contact details, and delivery address. More information can be found here.

We share personal data only with those involved in:

• payment processing
• shipping and delivery
• technical operation of the store and customer support

Data for analytics and advertising (for example Google, Meta, TikTok, GLAMI) is processed only with your cookie consent. The list of recipients is in our Privacy Policy.

Yes. Payment details are processed directly by payment gateways, and we do not have access to them.

Yes. You have the right of access, rectification and erasure, restriction of processing, data portability, the right to object and to withdraw consent. You can also lodge a complaint with the Czech Office for Personal Data Protection.

Just e-mail info@pikastore.cz; some data can also be edited directly in your account. Details are in our Privacy Policy.

Detailed information about how we process personal data can be found in our dedicated Privacy Policy section.

If you have any questions about privacy protection, feel free to contact us and we will be happy to explain everything.